PROCESSING & SHIPPING TIMES
Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~4 business days after your order is placed, and you will receive an email with the tracking number soon after. E-packet is our primary carrier for U.S, UK, CA and AUS customers, Depending on where you live, packages are delivered within 5~25 days from the date of shipment.
PLEASE NOTE: Shipping times to the UK, AUS & CA can sometimes take up to 5 1/2 weeks before being delivered. Reason being, customs takes longer to process and clear foreign packages.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~5 business days apart.
OUT OF STOCK/BACKORDERED ITEMS
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
Our warehouse staffs are super quick, so if you notice an error please email us ASAP with your name and order # so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
NOTE: Returns cannot be processed until AFTER packages says delivered. In our return policy we can offer you either a refund or exchange.